Home 2020-05-24T10:34:15+00:00

Corona Virus (COVID-19) 


We know many of you will be waiting for news on the clinic following the announcement from the Prime Minister on Sunday as the Government signals a cautious move to ease the lockdown measures.

We are now able to see patients for face-to face consultations, ONLY in the case of an urgent clinical need, following recent advice from the British Chiropractic Association.

The health and safety of everyone who comes into the clinic is paramount, and it is crucial that there are measures in place to absolutely minimise the risk of transmission of COVID-19 wherever possible. We have been preparing the clinic for a gradual controlled reopening with risk assessments, planning and sourcing appropriate PPE. More information regarding the changes and modifications can be found at the bottom of the email.

Whilst we cannot fully open the doors to all our lovely patients, it is important that we continue to follow the advice and guidance given. Please rest assured we continue to work hard behind the scenes to determine the best way forward for us all. We really do understand how difficult this is. Thank you again for your understanding and tolerance at this time. If you are a patient in need of advice, don’t forget our Chiropractor is available if you wish to speak to them, please send an email to [email protected] if you wish to speak to a Chiropractor and you will get a call back when they are available to do so.

In these initial stages  as we ease out of lockdown, the Fulham clinic will be open on Thursdays only and Four Marks clinic will be Monday and Wednesday afternoons. If you  are a Fulham patient and are in need of more frequent care,  we advise you visit the Four Marks clinic for additional treatment (it is only 1 hour by car from Fulham).

Hopefully it will not be long before we are open fully again.

We hope you and all your loved ones and those around you stay safe and healthy.

Emily and The Spinal Answer Team

Information for patients

Where possible, we politely ask that patients use our online booking and payment platform to minimise non-clinical face-to-face contact. Please let us know if you are unable to do so and we will schedule an appointment for you over the phone/email. Where possible please pay at the time of booking online. Payments made in the clinic will be cashless & contactless when possible.

There will be spacing between appointments which allows our chiropractors to disinfect surfaces between patients and ensure appropriate physical distancing.

Your chiropractor will be wearing appropriate PPE as recommended by the British Chiropractic Association. If you have a face mask or face covering you are welcome to wear it.

Patients are encouraged to arrive at the exact time of their appointment, not early or late to avoid overcrowding.

Upon arrival at the clinic patients are asked to wait in their car or in the car park. A chiropractor or receptionist will call you to the reception when suitable. If waiting in a car is not possible, patients will have the option to wait in the reception area at designated seating which will be arranged at an appropriate distance between other chairs, practicing social distancing. Patients are asked to leave accessory items such as watches & jewellery at home or in their car.

Patients should only be accompanied if minors (Under 16 years of age), or require assistance. Other family members or friends are requested to stay in the car.

All patients will have their temperature taken by a chiropractor upon arrival at the clinic.

Hand sanitiser will be available & all patients will be requested to sanitise their hands when entering & exiting the clinic.

Patients are asked to wear appropriate clothing, we will not be able to provide any gowns/shorts at the practice.

Patients are encouraged not to remain in the clinic after their appointment for longer than is absolutely necessary. Online processes may assist this where possible.

Watch for COVID-19 symptoms & please reschedule your appointment if:

  • You are experiencing any signs & symptoms of COVID-19 (cough, sore throat, tiredness, fever)
  • Have had exposure to anyone with suspected or diagnosed COVID-19 in the last 14-21 days.

If you are in the ‘at risk group’, you are strongly advised NOT to receive care at this time. Please contact your chiropractor to discuss.

Ultimately, at The Spinal Answer Chiropractic, we are doing all that we reasonably can to minimise risk whilst remaining open. However, we cannot eliminate risk, especially as COVID-19 can be spread by those showing no symptoms.

Online Chiropractic Consultations

We are in the second week of doing the online chiropractic Telehealth consultations and they are proving to be a success and the feedback has been very positive, and provides a helpful resource for those in pain or with any health concerns. Of course, it is not at all the same as treatment in person but it enables a  platform where we can connect and offer advice, support and guidance for a variety of health and wellness concerns.

If you would like to book for an online consultation with
Dr Emily Mason MSc DC LRCC (chiropractor and wellness expert)
you can do so via this website (click the red star burst top right of the screen). 

Online consultations are available: 
Monday to Friday 11.30am -1.00pm & 2.30pm- 5.00pm
(until further notice). 

Ordinary follow up sessions will be slightly longer than our usual appointments in person to allow for technology restrictions and technical issues. A follow up appointment lasts 20-30 minutes for existing patients and costs £40.  We also welcome new patients for an initial consultation.

All appointments must be booked online.

Payment will be taken at the time of booking your appointment (you will be guided through the process).

A booking confirmation email will be sent to you with the Telehealth link that you will need to activate at the time of your appointment.

Vitamin D, Complete Sleeprr Pillows, Supplements etc.

We continue to take orders for our vitamin D3+K2 product as long as Royal Mail is in operation, we also have lots of other supplements and probiotics available which we are happy to send to you. We have lots in stock so if you are running low on your daily supplements we may have what you need! In addition to a variety of supplements, we also have Complete Sleeprrrr Neck pillows, posture correct seat wedges, spikey massage balls, pilates balls, orthotics and much more, so please email in with your request and we can either send you the stock we have or we can try to send it direct from our suppliers – for as long as they are trading!  Please be aware that delivery times may be a little slower than usual. You will get an email confirmation of dispatch with a tracking number once we have sent the products to you.

You can order vitamin D through this website or through this link: www.wellbeinghub.shop

We put patient safety at the forefront of our practice and primarily we want you and your family to stay healthy and well.  Thank you for your understanding at this unusual time, when the time is right and it is safe to do so, we look forward to welcoming you back into our clinic.

Emily and the Spinal Answer Team x

Caring Local Family Chiropractic Clinics

The Spinal Answer: Family Chiropractic runs two clinics, one in Fulham, London and the other in Four Marks, Alton, Hampshire. We offer chiropractic to all ages, from newborn babies to the elderly, and have a particular interest in treatment of pregnant women.  We are well experienced at treating all types of musculoskeletal conditions including athletic and general sports injuries.

Enquire now or book a treatment by contacting us here


London – Fulham Chiropractic Clinic

Open Tuesday and Thursday 10am to 7pm and Friday 8am to 12pm . The clinic is situated five minutes walk from Parsons Green tube station off Fulham Road. Contact Us here to book or enquire about a Chiropractor

Clinic opening hours:

Emily Mason:  Tuesday and Thursday 10am to 7pm and Friday 8am to 12pm

Hampshire – Alton / Four Marks Chiropractic Clinic

We are excited to announce a branch of The Spinal Answer: Family Chiropractic is now open in Four Marks, Hampshire.  The clinic is located just a turn off the A31 between Farnham and Winchester, and there is free parking available behind the building.

Clinic opening hours:

Monday 3pm-6pm
Wednesday 2pm-6pm
Friday 2pm-5pm

Chiropractic is available by appointment only, to book an appointment or for any enquiries you can call 0207 736 2550 or email us through the Contact Us page.

Clinic address: 59 Winchester Road, Four Marks, Hampshire, GU34 5HR.

Emily Mason will continue to practice in Fulham as USUAL and will be available in the Four Marks clinic by appointment only. Read her profile page here.


Pregnancy and Family Chiropractic Treatment

All of our team have a particular interest in pregnancy and paediatrics and the expertise at The Spinal Answer: Family Chiropractic makes it one of the leading Chiropractic clinics in London for pregnancy and paediatric care.

Treatment is very gentle and our chiropractors use specific techniques to help and alleviate pain and discomfort during pregnancy which may also encourage an easier delivery. Our aim is to provide a high level of care and sensible advice throughout your pregnancy to ensure yours and your babies comfort and safety, after your baby has arrived we offer chiropractic treatment to enable you to get back to full fitness so you can enjoy your new baby.

Babies and Children: We see many newborn babies and children, and our chiropractors are highly experienced in their treatment, having attended a many post graduate chiropractic pregnancy and paediatric courses. Treatment of children and babies consists of gentle spinal, cranial and visceral techniques and your chiropractor will explain the treatment process to you and talk through your child’s treatment plan.

Chiropractor treatments are 100% natural and is a safe treatment option for you and your baby.

Since 2007 Emily Mason BSc MSc DC LRCC has helped teach chiropractors and chiropractic undergraduate students in the UK and Europe on the subject of pregnancy and paediatrics. She has written several pregnancy-related articles for various publications including The National Childbirth Trust, Families Magazine and Little Style Book.

Sports injuries and Chiropractic

We can diagnose the cause of your injury and help you understand how your injury occured, why it has happened and how we can help you recover. It is important to us that you have a clear understanding of your injury and the different ways that physical exercise affects the joints in your body.  Our treatment is not only hands on but it will also be educational so you can manage and help prevent future injury. After all we are passionate about enabling you to do the things you love and enjoy to do!

Sports Massage is available in the Fulham Clinic on Wednesdays 5pm-8pm and Fridays 12:30pm-4pm